Dead End Hair Booking/Privacy Policy

Introduction

Dead End Hair has strict client policies & procedures. By entering into transactions with Dead End Hair clients agree and are bound by these policies.

Dead End Hair regards customer privacy as an important part of our relationship with our customers.

The following policy applies to all Dead End Hair users, and conforms to privacy standards.

If you have questions or concerns regarding this statement, you should first contact Dead End Hair at 0755808823.

Dead End Hair Booking Policy

Dead End Hair is a small local business that only has a limited number of appointments available. The time allocated for your appointment is reserved for you. When you book an appointment with Dead End Hair we guarantee you this time and appoint a fully qualified and highly experienced professional to take care of your needs.

As a client when booking an appointment you will be required to provide an email address and mobile number (or 20% deposit for online bookings) to secure your booking.

Bookings will be confirmed via text message or email prior to your booking date to your supplied contact number or email to which you are required to respond with “Yes” or “No”. If we receive no response from you one of our staff members will attempt to call you to confirm.

Bookings which remained unconfirmed by 24 hours before the booking will be cancelled and the appointment slot will be opened up to other clients.  Online booking deposits will be forfeited.

If a client does not show for a confirmed booking or does not give a minimum of 24 hours notice for cancellation/reshedule they will be charged a no show/cancellation fee (50% of scheduled service) via invoice to the supplied email address at the time of booking and online booking deposits are forfeited. All clients (except online bookings) will be contacted via phone to advise of charges before they are processed to avoid misunderstandings.  Failure to pay no show/late cancellation invoices within 30 days will be referred to third party collectors.

Hair salons like Dead End Hair find it almost impossible to fill cancelled/no show spots at short notice. Last minute cancellations/no shows do have a significant impact on Dead End Hair, their clients and team. We have found that our booking policy is the fairest way of managing commitment to appointments and it also has the added benefit of keeping our costs down for our wonderful clients.

Dead End Hair reserves the right to cancel all appointments where sufficient contact details have not been supplied.

Please note online booking deposit refunds may take 24 hours to 5 working days to process when required.

If you have any further inquiries in regards to this policy please call Dead End Hair on 0755808823 or email info@deadendhair.com.

Collection of Information

In order to book services with Dead End Hair, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, bookings and accounts, including Email.

Any information collected by Dead End Hair is collected via correspondence from you. This may be via the telephone, email, mail, and fax or directly through our website.

Use of Collection Information

Any details collected from Dead End Hair customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (Such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@deadendhair.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@deadendhair.com

Bookings

If you book a service with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information to secure your booking. If we have trouble processing a deposit or authorising financial information for a booking, we will use this information to contact you.

Communications

Dead End Hair uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@deadendhair.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Dead End Hair may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.  These third parties are prohibited from using your personally identifiable information for any other purpose.

Dead End Hair does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our business.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes  to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Dead End Hair Security Policy

Dead End Hair uses the eWAY Payment Gateway for its booking credit card transactions. eWAY processes credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments. All credit card transactions performed on the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by  Dead End Hair or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Dead End Hair.

For more information about eWAY and online credit card payments, please visit eway.io/au

Refund & Returns Policy

If for any reason you feel you are not liable for cancellation/no show charges we will investigate further to deem its liability as set out in our booking policy on a case by case basis within 30 days from the charged fees and substantiate if a refund is in order.

Please email us at info@deadendhair.com within that time if you are not satisfied that the charges are liable so that we can resolve any problems.

If you have any questions, please don’t hesitate to contact us on 0755808823

Service Redo & Refund Policy

If for whatever reason you are not happy with services performed at Dead End Hair we require clients to contact the salon within 7 days to resolve any issues. Services performed at Dead End Hair will not carry any guarantee if the client is not using Professional Products as recommended. Dead End Hair will not refund or compensate clients for change of mind or unrealistic expectations not being met. Dead End Hair will not refund or compensate for services performed elsewhere to rectify or change outcome of services performed at Dead End Hair.  Dead End Hair reserves the right to correct any issues in house before a refund is offered given there is basis to do so at our discretion.